Access rules and wallet records
Clear legal access matters before you deposit, open a table or ask for a withdrawal. We apply one account record to your name, mobile number, login device and wallet activity, then use that record when we answer legal requests or account disputes. If you open an
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account from Jakarta or another Indonesian location, eligibility depends on local law, and some access may be refused when the law, a payment check or a security review requires it. We keep DANA, OVO, GoPay and QRIS references tied to the related account action, not as
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public-facing material. If a record needs correction, you can reach us through live chat, WhatsApp or the Legal Center path inside your account. We may ask you to confirm your phone number and wallet name before we change a legal record.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.